Terms of service

Service Book provides tamper-evident digital service histories for UK vehicles. Owners hold their garage free of charge; verified workshops subscribe to issue stamps; anyone can verify a stamp’s integrity free of charge. We are independent of any manufacturer or dealer group.

You sign in with one-time email codes, or with Google. You are responsible for access to your email inbox. Claiming a vehicle asserts that you are its current keeper; false claims may be reversed and repeat abuse leads to suspension.

A claim is an assertion, not a title deed — so the platform has to be able to correct one. Four things can move or end your claim, and you should know all of them before you rely on the book:

• Your own handover — you generate a one-time code and the buyer confirms. Nothing moves until they do.
• A takeover challenge — someone else claims to be the keeper. You get an email and an in-product notice and have seven days to keep or hand over the claim. That drops to 48 hours where your claim was never verified and either DVLA shows the logbook was recently reissued or you have been inactive for 90 days. Silence at the deadline hands the claim over; disputing it sends the case to us to decide by hand.
• Dormancy — after 90 days with no sign of you, we open a dormancy notice and email you, with a reminder halfway through. If nothing is heard for a further 30 days, the claim is released automatically and nobody is seated in your place. The vehicle’s stamps are untouched and you can re-claim it. This step runs without a human in the loop; write to us and we will review it ourselves.
• Workshop attestation — a verified workshop that has already stamped the vehicle can tell us who its keeper is. If nobody holds the book, that seats them. If you hold it, the attestation does not take it: it opens the takeover challenge above, your notice says a verified workshop is behind the claim, and you get the same seven days and the same one tap to keep it. A claim backed by a V5C check or a previous attestation cannot be challenged this way at all; those cases come to us.

Whenever a vehicle changes keeper by any of these routes, your V5C scan detaches and stays with you, your share links for that vehicle are revoked, and any open handover code is cancelled. To dispute any decision, email support@service-book.co.uk with your evidence — a V5C in your name, invoices, photos.

Once issued, a stamp cannot be edited or deleted — by you, the workshop, or us. Mistakes are handled with append-only corrections that sit beneath the original. By issuing a stamp you accept its permanence. Stamps issued fraudulently may be flagged by the platform, but never silently removed — transparency over erasure.

Verification proves a record has not changed since issue and identifies its issuer. It does not guarantee the underlying work was performed to any standard. “Verified” reflects our checks on the workshop’s business identity, not an endorsement of workmanship. Disputes about work quality sit between you and the workshop.

Plans are billed monthly via Stripe (Starter £7.99/mo, Workshop £18.99/mo, Group by agreement, all incl. VAT) with a 14-day free trial. You may cancel at any time; stamps already issued remain valid and verifiable forever. Verification may be revoked for fraud, misrepresentation or ceasing to trade — issued stamps keep the tier they were issued with.

No scraping of plate lookups, no attempts to identify keepers, no automated harvesting of shared views, no issuing stamps for work not performed. Rate limits are enforced and abuse is logged.

The service is provided “as is”. To the extent permitted by law, our liability is limited to fees paid in the previous 12 months. Nothing in these terms limits liability for fraud or matters that cannot be limited under the law of England and Wales, which governs these terms.

Questions about these terms: support@service-book.co.uk (one inbox for our whole team — the link tags your subject so it lands in the right conversation) .